Terms & Conditions for Billing Software (Retail Master)

1. Software Installation

• Installation will be done within 1–3 working days after receiving the Full payment.

• Installation includes:

  • Software setup

  • License activation

  • Basic configuration as per client needs as agreed

2. Device Configuration Requirements

To ensure smooth performance, the client must arrange the following hardware:

• Windows 10 or above (64-bit preferred)

• Minimum 4 GB RAM (8 GB recommended)

• I5- 5^th gen processor or better

• Stable internet for remote support and updates

• Printer, barcode scanner, and other hardware should be tested before software setup

Note: We are not responsible for issues caused by incompatible or faulty hardware.

3. Device Configuration Policy

• Free device configuration (e.g., printer, scanner, cash drawer) will be provided once, either at the time of installation or within 1 month from the installation date.

• Configuration includes driver installation, basic software linking, and testing with the billing system.

• If the client changes system, operating system, or hardware after installation, reconfiguration will be charged as per current service rates.

• Client-Owned Devices:
  If the client provides their own hardware (like printers or scanners), our team will attempt to configure it only if:

  • The device is compatible with Windows 10 or above

  • Required drivers are available and installable

  • The device is in working condition

• We do not guarantee compatibility or successful configuration for outdated or unsupported hardware.

Note: Repeated reinstallations, system changes, or driver issues caused by client-side hardware are not covered under free support.

4. Training & Support

• Free Training:

  Up to 2 remote training sessions (1 hour each), to be availed within 15 calendar days from the date of software installation.

• Support:

  • Free remote support for 1 year from the installation date.

  • Support available Monday to Saturday, 10:00 AM to 5:00 PM (excluding public holidays).

  • Response Time:

    • Standard response time: Within 24 business hours during support hours.

    • High-priority issues (like billing not working at all) will be addressed on a best-effort basis, typically within the same day.

• Exclusions:
  Repeated non-technical questions, mistakes due to improper usage, or failure to follow training may not be covered under the free support plan.

5.Training & Practice Period

• After installation and initial training, the client will be given 5 days of practice time to explore and understand the software.

• During this period, the client can try billing, reports, and basic functions using test entries.

• After 5 days, the software will be reset to default, and all trial/practice data will be deleted.

• The client is responsible for backing up any necessary data before reset.

Note: This practice period is provided to ensure better understanding before real-time usage. Reset is mandatory and cannot be postponed.

6. Customization & Format Changes

• Printing format changes after installation: ₹1,000 + 18% GST minimum

• Any customization (feature addition, layout change, reports): Charged extra based on requirement

7. Software License & Renewal

The software license is valid for one year from the date of purchase and includes access to product features, technical support, and services After the first year

A yearly renewal fee is required to continue using these services without interruption.

This single renewal covers both the software license extension and ongoing support (including technical assistance, updates, and configuration help).

Renewal charges may vary depending on the selected software module and will be communicated in advance.

If the renewal is not completed on time, certain features, support access, or integrations may be temporarily paused until the renewal is processed.

8. Misuse of “Lifetime Free” Claims

The software license is valid for 1 year. After that, Annual Renewal Charges (ARC) are applicable.
“Free for lifetime” only refers to the one-time license purchase, not ongoing support, updates, or services.
Any claims demanding free service after license expiry or device reinstallation are not valid.

. Hardware Sales, Setup & Warranty Policy

1. Hardware items (such as computers, thermal printers, barcode scanners, cash drawers, etc.) are sold separately and covered only under the manufacturer’s warranty, not by Retail Master.

2. Retail Master provides initial installation and configuration of hardware devices only once, either during the time of software setup or within 30 days from the purchase date.

3. Any reinstallation due to:

   • System format

   • Hardware replacement

   • OS upgrades

   • Shifting devices to a new location or system

     …will be charged additionally as per our standard service charges.

4. Clients are responsible for checking the compatibility of their own hardware with the Retail Master software. Retail Master is not responsible for outdated, low-quality, or unsupported third-party devices.

5. Hardware service, warranty, or replacement must be claimed directly through the brand’s official support or authorized service centre.

6. Retail Master will not be liable for issues arising from:

   • Faulty power supply, cabling, or local IT infrastructure

   • Internet or network configuration issues on the client’s premises

   • Device damage due to improper use or environmental factors

No hardware replacement or refund will be provided once the product has been delivered and installed

9. No Refund Policy

No refunds will be provided under any circumstances, including (but not limited to) the following situations:

• Once the software is purchased after the client has reviewed our features through YouTube or other shared resources.

• If the client requests any modifications or additional features after the purchase.

• If any customization work has been started or completed as per the client’s request.

• If the client compares our software with other products and demands features not previously mentioned or agreed upon.

• If the software does not function as expected due to issues with the client’s hardware, operating system, or staff training.

Note: By making the purchase, the client confirms they have understood the product through videos or documents provided and agree to the features as demonstrated.