✅ Acceptance of Terms

By purchasing, installing, or using any software, hardware, or service provided by Retail Master, the customer confirms acceptance of these Terms & Conditions.

🛠️ Software Installation

Software installation will be completed within 1–3 working days after receipt of full payment.

• 💻 Software setup
• 🔑 License activation
• ⚙️ Basic configuration as mutually agreed at the time of purchase

🖥️ Device Configuration Requirements

• 🪟 Windows 10 or above (64-bit preferred)
• 🧠 Minimum 8 GB RAM (16 GB recommended)
• ⚙️ Intel i5 (8th Generation or higher) or equivalent
• 🌐 Stable internet connection for remote installation and support
• 🖨️ Printers, scanners, and peripherals tested before installation

For smooth operation, the software requires a compatible and properly functioning system environment. Support is provided for setups that meet the recommended specifications. Limitations arising from incompatible, faulty, unsupported hardware, or external dependencies may affect functionality and fall outside the standard service scope.

🔁 Any reconfiguration required due to system format, operating system changes, hardware replacement, upgrades, or relocation will be handled as a chargeable service as per prevailing rates.

🔧 Device Configuration Policy

✅ One-time configuration of supported peripherals (printer, scanner, cash drawer) is provided either at installation or within 30 days from the installation date.

💰 Any configuration or reconfiguration required after system change, OS reinstallation, hardware replacement, or relocation will be chargeable.

🖥️ Client-Owned Devices

• ✔️ Compatible operating system
• ✔️ Availability of required drivers
• ✔️ Device in proper working condition

ℹ️ Configuration is attempted on a best-effort basis. Compatibility or successful configuration cannot be guaranteed for outdated, unsupported, or third-party devices.

🎓 Training

• 🎯 Up to two (2) remote training sessions
• ⏱️ 20 minutes per session
• 📅 Training must be completed within 15 days from installation
• 👤 Training provided only to the owner or authorized representative
• 📘 Limited to basic software usage

Training is provided to explain basic software usage within defined sessions. Completion of training does not depend on individual learning speed or repeated explanations beyond the defined scope.

💻 Support

• 🗓️ One (1) year of remote software support from installation date
• 🕘 Monday to Saturday, 10:00 AM – 5:00 PM (excluding public holidays)
• 🧾 Support is limited to software-related technical assistance

⌛ Standard response time is within 24 business hours during support hours.
🚨 Critical issues affecting billing operations are handled on a best-effort basis.

Support does not include repeated training requests, continuous guidance, business operations support, staff management, data entry, or issues arising from hardware, internet, power supply, or third-party software.

Assistance is delivered as per defined support scope, support hours, and scheduling guidelines to ensure fair and consistent service for all customers. Payment for software or services does not alter the scope, availability, or mode of support delivery.

🤝 Support is provided to assist with software usage and does not constitute a guarantee of uninterrupted or error-free operation.

🎟️ Support Requests & Ticketing

Software-related support requests are handled through a ticket-based system for proper tracking, prioritization, and resolution.

Support requests received via call or WhatsApp may be logged internally as support tickets, and official updates will be communicated through email or the registered communication channel.

Calls or messages outside this process may be redirected to ticket logging or scheduled support.

Retail Master reserves the right to request that support communication be routed through a single designated contact person to ensure clarity and efficient resolution.

🧪 Training & Practice Period

🗓️ A five (5) day practice period is provided after installation for familiarization using test data only.

🔄 At the end of the practice period, the software will be reset to its default state and all practice data will be permanently removed.

💾 Data backup prior to reset should be completed if required.
⛔ The reset process is standard and cannot be extended.

🎨 Customization & Format Changes

• 🖨️ Printing format changes after installation may be chargeable (from ₹1,000 + GST)
• ⚙️ Custom features, layouts, or reports are handled based on specific requirements
• 🧾 Applicable charges are communicated in advance and undertaken only after approval

🔁 License Validity & Renewal

🗓️ The software license is valid for one (1) year from the date of purchase.

🔄 Annual renewal is required to continue access to software usage and support services.

⏸️ In case of non-renewal, certain services or features may be temporarily paused until renewal is completed.

🔒 License Usage & Transfer

Software licenses are issued for use by the original purchasing entity and the registered business location. Licenses are not intended for resale, transfer, or third-party usage unless expressly approved in writing.

Non-usage, delayed usage, business closure, or change in business decision does not make the license refundable or transferable.

♾️ “Lifetime Free” Clarification

Any reference to “Lifetime Free” applies strictly to the one-time license purchase.

• ❌ Ongoing technical support
• ❌ Reinstallation or migration
• ❌ Configuration or services beyond the active license period

🖨️ Hardware Sales, Setup & Warranty

• 📦 Hardware is supplied separately
• 🏷️ Warranty is governed by the respective manufacturer’s terms
• 🔧 One-time initial installation of supported hardware within 30 days

🔄 Any reinstallation, reconfiguration, or relocation is treated as a separate paid service.

🚫 Hardware orders, once confirmed, are non-refundable.

💾 Data Responsibility

Customers are advised to maintain regular data backups. Retail Master shall not be liable for data loss resulting from system changes, power interruptions, hardware issues, or user actions.

❌ No Refund Policy

Payments made towards software licenses, services, hardware, or customization are treated as final and non-refundable, except where a refund is required under applicable law.

📌 Customer Acknowledgement & Acceptance

By proceeding with payment, installation, or continued usage, the customer confirms that they have reviewed these Terms & Conditions, understood the scope and limitations of services, and accepted the same in full.

Lack of awareness, failure to read, or misunderstanding of these Terms & Conditions shall not be considered a valid ground for refund, cancellation, or dispute.