Terms of Service

Effective Date: 01 January 2026

1. Acceptance of Terms

By purchasing, renewing, activating, installing, requesting support for, or using any software, hardware, or service provided by Retail Master, you acknowledge that you have read, understood, and agreed to these Terms of Service.

2. Scope of Services

Billing Software (Online & Offline)
POS Hardware Setup (Printers, Barcode Scanners, and Peripherals)
Website & Mobile App Development
CRM, HRM, ERP & Business Management Solutions
Supermarket & Retail Business Consultancy
Training, Technical Support, and Related Professional Services

Our services are primarily delivered online unless otherwise agreed. Retail Master may introduce, modify, enhance, or discontinue products and services from time to time to improve customer experience and business operations.

3. Software Installation

Software installation is typically completed within 1–3 working days after full payment confirmation and receipt of all required information. Installation includes software setup, license activation, and basic configuration as agreed.

Service Delivery

Installation, setup, and training are primarily provided online through secure remote access, video calls, or approved support tools. Customers are responsible for providing a compatible system, stable internet connection, and the necessary access required to complete the installation and configuration process.

4. System Requirements

Windows 10 or above (64-bit recommended)
Minimum 8 GB RAM (16 GB recommended)
Intel® Core™ i5 (8th Generation or higher) or equivalent
Stable internet connection for installation, activation, updates, and remote support
Supported printers, barcode scanners, and compatible peripherals

Performance and stability of the software depend on a compatible hardware configuration, supported operating system, stable internet connection, and a properly maintained system environment.

Retail Master shall not be responsible for performance issues, installation failures, software malfunctions, or service interruptions caused by unsupported hardware, incompatible operating systems, outdated or unavailable device drivers, third-party software, antivirus or security software, Windows updates, network or internet issues, hardware failures, malware, customer modifications, or any other factors beyond Retail Master's control.

5. Device & Hardware Configuration

One-time configuration of supported devices is included within 15 days of software installation. Requests for reconfiguration, restoration, migration, reinstallation, or setup after this period, or due to system formatting, operating system changes, hardware replacement, device relocation, customer-initiated changes, or third-party modifications, may be treated as separate chargeable services.

Client-Owned Devices

Compatible operating system
Availability of required drivers and software
Device in proper working condition

Configuration of customer-owned or third-party devices is performed on a best-effort basis and is subject to device compatibility, driver availability, and overall system condition. Retail Master cannot guarantee successful configuration of unsupported, discontinued, modified, or incompatible hardware or software.

6. Training

Maximum of 2 complimentary training sessions (20 minutes each)
Training should be completed within 15 days from the software installation date
Training covers basic software operation and standard features
Training is provided online via remote access or video call unless otherwise agreed

The complimentary training is designed to help users get started with the software and covers standard features and basic day-to-day operations.

Additional training sessions or advanced training requirements may be provided on a chargeable basis, subject to availability.

7. Support & Maintenance

Complimentary remote technical support is provided for one (1) year from the date of software installation or activation.
Support is available Monday to Saturday, 10:00 AM – 5:00 PM (excluding public holidays).
Standard response time is within 24 business hours during business days.
Support is intended to assist customers with software-related issues and general operational guidance.

Complimentary remote technical support is valid for one (1) year from the date of software installation or activation. After the complimentary support period, continued technical support is available under an active Annual Maintenance Contract (AMC).

Support is provided for Retail Master software and is subject to the customer's system meeting the applicable system requirements and these Terms of Service.

8. Support Process

To ensure timely assistance and effective issue tracking, support requests are handled through our structured ticketing system.

Customers may initially contact us through phone, WhatsApp, email, or other official support channels. Where required, requests may be converted into support tickets to facilitate tracking, communication, and resolution.

9. Training & Practice Period

A 5-day practice period is provided to help users become familiar with the software using sample or test data.

At the end of the practice period, the software database will be reset to prepare the system for live business operations. Any sample or test data created during the practice period will be permanently removed. Customers are advised not to use actual business data during this practice period.

10. Customization & Changes

Requests for software customization, additional features, report modifications, print format changes, integrations, or other changes outside the standard product may be provided on a chargeable basis, subject to feasibility and mutual approval.

Retail Master will review each request and, where applicable, provide the estimated cost and delivery timeline before commencing the work.

11. License & Renewal

Retail Master software licenses and complimentary remote technical support are valid for one (1) year from the date of software installation or activation, unless otherwise agreed in writing.

Upon expiry of the one-year validity period, continued use of the software and technical support shall be subject to the applicable license renewal and Annual Maintenance Contract (AMC) policies in effect at the time of renewal.

Retail Master does not provide lifetime software licenses, lifetime technical support, or lifetime Annual Maintenance Contracts (AMC) unless expressly agreed in writing by an authorized representative of Retail Master.

Retail Master reserves the right to suspend, restrict, or deactivate software licenses that have expired or are used in violation of these Terms of Service.

12. License Restrictions

Software licenses are issued exclusively for the original customer, registered business, and installation location. Licenses may not be transferred, shared, resold, sublicensed, or used by any other business or location without the prior written approval of Retail Master.

Requests for changes to business ownership, business name, or installation location may be considered at the sole discretion of Retail Master and may be subject to applicable verification, terms, and service charges.

13. Hardware Policy

Hardware is sold separately unless specifically included in a package.
One-time hardware setup and configuration are provided where applicable.
Warranty and after-sales support for hardware are subject to the respective manufacturer's warranty terms and policies.

Hardware purchases are non-refundable once delivered, unboxed, activated, installed, configured, or used, except where replacement is applicable for genuine manufacturing defects as covered by the respective manufacturer's warranty.

Repairs, warranty claims, replacements, and hardware-related technical support shall be handled in accordance with the respective manufacturer's warranty and service policies.

14. Data Responsibility

Customers are responsible for maintaining regular backups of their business data and for verifying the accuracy of their records before and after any installation, update, maintenance, or configuration activity.

While Retail Master follows reasonable care during service delivery, customers are advised to maintain current backups of all important business data. Retail Master shall not be responsible for data loss resulting from hardware failures, operating system issues, third-party software, malware, user actions, or circumstances beyond its reasonable control.

15. Payments & Refunds

All payments must be made in advance unless otherwise agreed in writing.
Prices are subject to change without prior notice.
Payment confirms acceptance of the applicable quotation, invoice, and these Terms of Service.

Software licenses, implementation services, installations, configurations, training, customization, and other professional services are scheduled and initiated based on customer confirmation. Once work has commenced or a software license has been generated or activated, the corresponding fees are non-refundable.

Any eligible refund, where approved by Retail Master or required under applicable law, shall be processed using the original mode of payment.

16. Limitation of Liability

Retail Master shall not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, business interruption, loss of business opportunities, or loss of data arising from the use of its software, hardware, or services.

To the maximum extent permitted by applicable law, Retail Master's total liability arising out of or relating to any product or service shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

17. Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or relating to these Terms of Service, or the products and services provided by Retail Master, shall be subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana.

18. Termination

Retail Master reserves the right to suspend or terminate access to its software, services, or support in the event of misuse, unauthorized use, violation of these Terms of Service, non-payment, or any unlawful activity.

Where reasonably practicable, customers will be informed of the reason for such suspension or termination. Termination of services shall not affect any rights or obligations that have accrued prior to the date of termination.

19. Privacy

Retail Master is committed to protecting the privacy and confidentiality of customer information. Personal and business information collected during the course of providing our products and services is handled with reasonable care and appropriate security measures.

Customer information will be used only for providing products, services, support, billing, communication, and other legitimate business purposes. Information will not be disclosed to third parties except where required by law, necessary for service delivery, or with the customer's consent.

20. Changes to Terms

Retail Master may update or revise these Terms of Service from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version of these Terms of Service will be published on our official website and will become effective from the date specified. Continued use of our products or services after such updates constitutes acceptance of the revised Terms of Service.

21. Customer Acknowledgement

By purchasing, renewing, activating, installing, requesting support for, making payment for, or using any Retail Master product or service, you acknowledge that you have read, understood, and agreed to these Terms of Service.

These Terms of Service constitute the complete understanding between Retail Master and the customer regarding the products and services provided, unless otherwise agreed in writing by an authorized representative of Retail Master.